Russian Speaking Customer Service Agent 

Anglija.lt skelbimas: Looking for a new challenging role with an opportunity to progress your career? Do you speak fluently English and Russian? Do you have a good telephone manner and get on well with people?
About the job

We are looking for an enthusiastic and ambitious Russian speaking Administrator to join our Customer Service team. Your attitude, work ethics, and communication skills are much more important than your previous experience.
· Hours: Full-time or part-time, 37-47 hours per week
· Times: Monday to Friday, some work on Saturdays will be required
· Salary: from £12.50 per hour during probation period depending on experience
· Revised: After 6-month probation period
· Contract: Permanent employment, 28 days holiday pay
We have a friendly multi-lingual office team from various Eastern-European countries based in Woolwich Arsenal office. Cleaning Express is a company with great, caring and fun environment. You can expect free fruit, sweets and drinks as well as regular events. Ability to communicate in Russian/Ukrainian fluently is crucial. You will report to the Customer Service Manager.
Duties and responsibilities (subject to change)

Your job will be to work within Customer Service Team to deal with new enquiries, bookings and organise replacements as well as allocate new staff to jobs. You will also be expected to help Customer Service Team with other tasks when required. Full training will be provided to the right candidate, who is able to learn quickly and apply their knowledge and common sense to practice. The role requires a lot of attention to detail and the applicant needs to be very accurate to avoid mistakes, so it will suit someone who is very productive, organised and careful.
Replacements and allocations

· Organising replacements to cover cleaners’ sickness and holidays
· Communicating to cleaners to see if they want to take jobs
· Assigning jobs to suitable cleaning staff
Customer bookings

· Answering email and phone queries
· Taking bookings via phone or email
· Communicating to customers clearly and concisely
· Finding smart solutions to the problems as they arise
· Raising customer invoices
Customer Services

· Following up with clients to check if they are satisfied with the service
· Following up with clients with regard to payments
· Dealing with customer complaints
Other areas

· Assisting with other areas of the business if required, e.g. marketing or finance
What we look for

You would need to be able to communicate at ease by phone/email/sms in both English and Russian and enjoy a busy, multi-tasking environment.
· Excellent communication skills in English and Russian (both written and spoken)
· Good telephone manner
· Good attention to detail and organisation skills
· Competent with email and Microsoft Office (Word & Excel)
· Good typing speed in English, min 35wpm
· Self-motivated and pro-active individual, who is able to use own initiative
· Fast learner
· Would suit someone living in South East London or East London
· Another Eastern European language is an advantage
About Cleaning Express

Launched in 2015 its founder wanted to create a company, which would care about the cleaning staff, quality of cleaning and customer satisfaction. Just after a few years it now manages hundreds of domestic and commercial cleaning contracts across London. The company is in the top 10 cleaning companies in the UK on TrustPilot.
· Corporate member of British Institute of Cleaning Science
· Winner for Royal Greenwich Business Awards for Workforce Development in 2022
· Living Wage Recognised Service Provider
· Members and Checkatrade, NCCA and Domestic Cleaning Alliance
· Currently in the top 3 cleaning companies in London according to ThreeBestRated
More about Cleaning Express can be found on our website: https://cleaning-express.come/about-us/

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